Our Process

From our many years of experience working in IT security and software development, and through countless case studies, we designed our own methodology that we use to guide our decision-making processes as well as our standard operating procedures. We strive to provide our clients the best quality IT and security support possible.

Our methodology, Manage. Secure. Optimize. (M.S.O.), combines the best practices from agile and scrum project management styles and ITIL IT service management. Following our M.S.O. methodology ensures we deliver the highest possible quality of tech support services and work product.

By embracing change, regularly looking at our processes, and finding further opportunities to improve upon our standards, we have grown from a simple IT company to a security firm that sees to the high-level security concerns of multi-million dollar businesses, even working with the FBI in our pursuit to better protect our clients and businesses at large.

Security is our #1 priority and it is reinforced in every step of our processes.