Join the Team!

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Careers

Tech Savy? Code Guru? Client Relations Expert?

Do you have what it takes to be part of the fastest growing managed IT support services company in Downtown Eugene?

At Partnered Solutions IT, we strive to set the trend for managed IT services. We are changing the way our community looks at tech support. We also like to have fun while we do it!

We offer the usual benefits including (but not limited to), health insurance, 401k, profit sharing, bonuses, PTO (vacation, sick, holiday - take time off), flexible hours, continued education programs (we like to learn), and so much more.

Sound like your kind of place? Check out our current openings:

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IT Dispatcher

Partnered Solutions IT is seeking an IT Dispatcher to join our ranks. The IT Dispatcher serves as the first point of contact for all our clients and is responsible for handling incoming service requests. This includes documenting of client issues, asking for clarification when necessary, assigning service tickets, resolving some tier 1 service requests, and delegating tasks to others.

The IT Dispatcher must be a technically capable self-starter with strong organizational and customer service skills that needs little direct oversight. This role requires a great degree of multi-tasking. IT Help-Desk Dispatcher will also be expected to clearly communicate with customers regarding the status of ongoing tickets/service desk requests. 

Required Skills/Knowledge

  • Solid understanding of Windows Operating Systems and general troubleshooting
  • A desire to learn more about computers and networking systems
  • Excellent communication and customer service.
  • Skill with multi-line phones.
  • Experience with the Microsoft Office Suite.

Duties & Responsibilities

  • Work with our experienced Systems Administrators and other staff
  • Answer phone calls and escalate when appropriate
  • Assist clients with simple problems
  • Process and assign incoming tickets and ensure our staff are given all information

Duration, Hours, Compensation

  •        $12.00 - 14.00/hour, DOE
  •        32 hours/week (potential to grow to full-time)
  •        Paid sick leave
  •        Health insurance
  •        Mileage reimbursement available
  •        This is a permanent, in-office position

How To Apply

If interested in a position, please submit your cover letter and resume to [email protected]

No phone calls, please.


Partnered Solutions IT is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, sexual orientation, national origin or any other basis prohibited by applicable law.

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